@import url(https://fonts.googleapis.com/css2?family=DM+Sans:wght@400;500;600;700&display=swap);body{-moz-osx-font-smoothing:grayscale;font-family:DM Sans,-apple-system,BlinkMacSystemFont,Segoe UI,Roboto,sans-serif;margin:0}:root{--bg:#0b1120;--panel:#111827;--card:#1a2332;--border:#1e293b;--border-light:#2a3a50;--text:#e2e8f0;--muted:#64748b;--muted-2:#94a3b8;--accent:#3b82f6;--accent-soft:#3b82f626;--green:#22c55e;--green-soft:#22c55e24;--red:#ef4444;--red-soft:#ef444424;--amber:#f59e0b;--amber-soft:#f59e0b24;--blue-soft:#3b82f626;--purple:#8b5cf6;--cyan:#06b6d4}*{box-sizing:border-box;margin:0;padding:0}#root,body,html{height:100%;overflow:hidden}body{-webkit-font-smoothing:antialiased;background:#0b1120;background:var(--bg);color:#e2e8f0;color:var(--text);font-family:DM 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option{background:#1a2332;background:var(--card);color:#e2e8f0;color:var(--text)}.top-metric{align-items:center;display:flex;flex-direction:column;gap:1px}.top-metric-label{color:#64748b;color:var(--muted);font-size:10px}.top-divider{background:#2a3a50;background:var(--border-light);height:28px;width:1px}.agent-avatar{align-items:center;background:linear-gradient(135deg,#3b82f6,#8b5cf6);border-radius:50%;cursor:pointer;display:flex;font-size:12px;font-weight:700;height:34px;justify-content:center;width:34px}.stat-num{font-size:14px;font-weight:800;line-height:1}.stat-num.gradient{color:#3b82f6;color:var(--accent)}.stat-num.warning{color:#f59e0b;color:var(--amber)}.stat-num.danger{color:#ef4444;color:var(--red)}.view-btn{align-items:center;background:#1a2332;background:var(--card);border:1px solid #1e293b;border:1px solid var(--border);border-radius:8px;color:#94a3b8;color:var(--muted-2);display:inline-flex;font-size:11px;font-weight:600;min-height:28px;padding:0 10px;transition:all 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16px}.flow-indicator,.flow-step{align-items:center;display:flex}.flow-step{gap:6px}.flow-arrow{color:#64748b;color:var(--muted);font-size:16px}.flow-check{color:#22c55e;color:var(--green);font-weight:700}.messages{display:flex;flex:1 1;flex-direction:column;gap:12px;overflow-y:auto;padding:8px 20px}.msg-row{align-items:flex-end;display:flex;gap:8px}.msg-row.client{justify-content:flex-start}.msg-row.agent,.msg-row.ia{justify-content:flex-end}.msg-avatar-chat{align-items:center;border-radius:50%;color:#fff;display:flex;flex-shrink:0;font-size:11px;font-weight:700;height:32px;justify-content:center;width:32px}.msg-bubble{border-radius:14px;line-height:1.5;max-width:60%;padding:10px 14px}.msg-bubble.client{background:#1a2332;background:var(--card);border-bottom-left-radius:4px}.msg-bubble.ia{background:#172554;border-bottom-right-radius:4px}.msg-bubble.agent{background:#14532d;border-bottom-right-radius:4px}.msg-text{font-size:13px;white-space:pre-wrap;word-break:break-word}.msg-meta{align-items:center;display:flex;gap:6px;margin-top:4px}.msg-time-chat{color:#64748b;color:var(--muted);font-size:11px}.msg-role-badge{border-radius:4px;font-size:10px;font-weight:700;padding:1px 6px}.msg-role-badge.ia{background:#3b82f633;color:#60a5fa}.msg-role-badge.agent{background:#22c55e33;color:#4ade80}.event-line{align-items:center;display:flex;gap:12px;padding:8px 0}.event-divider{background:#2a3a50;background:var(--border-light);flex:1 1;height:1px}.event-text{color:#64748b;color:var(--muted);font-size:12px;text-align:center;white-space:nowrap}.suggestions{border-top:1px solid #1e293b;border-top:1px solid var(--border);padding:10px 20px 6px}.sug-header{align-items:center;display:flex;gap:6px;margin-bottom:8px}.sug-title{color:#94a3b8;color:var(--muted-2);flex:1 1;font-size:12px;font-weight:600}.sug-chips{display:flex;flex-wrap:wrap;gap:8px}.sug-chip{background:#1a2332;background:var(--card);border:1px solid #2a3a50;border:1px solid var(--border-light);border-radius:10px;color:#e2e8f0;color:var(--text);cursor:pointer;font-family:inherit;font-size:12px;padding:8px 14px;transition:all .15s}.sug-chip:hover{background:#172554;border-color:#3b82f64d}.composer{border-top:1px solid #1e293b;border-top:1px solid var(--border);padding:8px 20px 14px}.composer-tabs{display:flex;gap:0;margin-bottom:8px}.composer-tab-btn{background:#0000;border:none;border-bottom:2px solid #0000;color:#64748b;color:var(--muted);cursor:pointer;font-family:inherit;font-size:13px;font-weight:500;padding:6px 14px}.composer-tab-btn:hover{color:#94a3b8;color:var(--muted-2)}.composer-tab-btn.active{border-bottom-color:#3b82f6;border-bottom-color:var(--accent);color:#e2e8f0;color:var(--text)}.composer-field{background:#1a2332;background:var(--card);border:1px solid #2a3a50;border:1px solid var(--border-light);border-radius:10px;color:#e2e8f0;color:var(--text);font-family:inherit;font-size:13px;outline:none;padding:10px 14px;width:100%}.composer-field:focus{border-color:#3b82f666}.composer-field::placeholder{color:#64748b;color:var(--muted)}.composer-footer{align-items:center;display:flex;justify-content:space-between;margin-top:8px}.composer-icons{display:flex;gap:2px}.composer-actions{align-items:center;display:flex;gap:10px}.composer-hint{color:#64748b;color:var(--muted);font-size:11px}.send-btn{align-items:center;background:#3b82f6;background:var(--accent);border:none;border-radius:50%;box-shadow:0 2px 12px #3b82f659;color:#fff;cursor:pointer;display:flex;font-size:16px;height:38px;justify-content:center;transition:all .15s;width:38px}.send-btn:hover{background:#2563eb;box-shadow:0 4px 16px #3b82f680}.send-btn:disabled{cursor:not-allowed;opacity:.5}.context{background:#111827;background:var(--panel);border-left:1px solid #1e293b;border-left:1px solid var(--border);display:flex;flex-direction:column;grid-column:4;grid-row:2;overflow:hidden}.ctx-scroll{display:flex;flex:1 1;flex-direction:column;gap:10px;overflow-y:auto;padding:12px 12px 24px}.ctx-card{background:#1a2332;background:var(--card);border:1px solid #2a3a50;border:1px solid var(--border-light);border-radius:12px;padding:14px}.ctx-card-header{align-items:center;display:flex;justify-content:space-between;margin-bottom:10px}.ctx-card-title{font-size:13px;font-weight:700}.client-info{gap:12px;margin-bottom:12px}.client-avatar,.client-info{align-items:center;display:flex}.client-avatar{border-radius:50%;color:#fff;font-size:16px;font-weight:700;height:48px;justify-content:center;width:48px}.client-name{font-size:15px;font-weight:700;margin-bottom:4px}.status-badge{border-radius:6px;font-size:12px;font-weight:600;padding:3px 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var(--border-light);color:#e2e8f0;color:var(--text);font-weight:500;margin-bottom:4px}.action-btn.secondary:hover{background:#1a2332;background:var(--card);border-color:#3b82f64d}.action-btn.success{background:#22c55e24;background:var(--green-soft);border:1px solid #22c55e4d;color:#4ade80}.action-btn.success:hover{background:#22c55e33}.pipeline{gap:0;margin:8px 0;overflow-x:auto}.pipeline,.pipeline-step{align-items:center;display:flex}.pipeline-step{flex:1 1;flex-direction:column;gap:4px;min-width:0;position:relative}.pipeline-dot{background:#0b1120;background:var(--bg);border:2px solid #2a3a50;border:2px solid var(--border-light);border-radius:50%;flex-shrink:0;height:12px;width:12px;z-index:1}.pipeline-dot.done{background:#22c55e;background:var(--green);border-color:#22c55e;border-color:var(--green)}.pipeline-dot.current{background:#3b82f6;background:var(--accent);border-color:#3b82f6;border-color:var(--accent);box-shadow:0 0 8px 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1fr}.tech-item{display:flex;flex-direction:column;gap:1px}.tech-label{color:#64748b;color:var(--muted);font-size:10px;letter-spacing:.3px;text-transform:uppercase}.tech-val{font-size:12px;font-weight:600}.tech-val.good{color:#4ade80}.tech-val.warn{color:#f59e0b}.tech-val.bad{color:#ef4444}.tech-divider{background:#1e293b;background:var(--border);grid-column:1/-1;height:1px;margin:4px 0}.billing-actions{display:flex;flex-direction:column;gap:4px;margin-top:8px}.billing-btn{align-items:center;background:#0000;border:1px solid #2a3a50;border:1px solid var(--border-light);border-radius:8px;color:#e2e8f0;color:var(--text);cursor:pointer;display:flex;font-family:inherit;font-size:12px;font-weight:500;gap:8px;padding:9px 12px;text-align:left;transition:all .15s;width:100%}.billing-btn:hover{background:#1a2332;background:var(--card);border-color:#3b82f64d}.billing-btn.accent{background:#0891b221;border-color:#0891b240;color:#22d3ee}.billing-btn.accent:hover{background:#0891b233}.billing-btn.mp{background:#3b82f61a;border-color:#3b82f633;color:#60a5fa}.billing-btn.mp:hover{background:#3b82f62b}.billing-btn.siro{background:#22c55e1a;border-color:#22c55e33;color:#4ade80}.billing-btn.siro:hover{background:#22c55e2b}.billing-detail{align-items:center;display:flex;justify-content:space-between;padding:4px 0}.billing-label{color:#64748b;color:var(--muted);font-size:12px}.billing-value{font-size:12px;font-weight:500}.billing-value.debt{color:#ef4444}.billing-value.paid{color:#4ade80}.billing-value.pending{color:#f59e0b}.billing-divider{background:#1e293b;background:var(--border);height:1px;margin:6px 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